Pursuing Excellence In Your Small Business
Achieving and managing excellence throughout your business can take years. You and your team have to embrace the idea and make it a part of your business and your personal value system. Here are some tips to get you started in your pursuit of excellence.
Let your team know that a commitment to excellent work and customer service is a requirement for working here. Post signs around the workplace that reinforce this message. Ask your team for their input on how to serve customers better. Make excellent customer service a part of everybody’s performance standards and employment reviews.
Customer Service and Quality
Likewise, improving customer service and quality must be a commitment shared by all. Talk about your commitment to excellence at every opportunity. Continually reinforce this commitment as the number one priority of every person in the business.
Prepare to change
Significant changes may have to be made to reach your goals. Most people are uneasy about change and as the leader of the business, you must set the example. Embrace the changes that are going to make your business better.
Don’t forget the little things
Often it is the little things a business does that sets it apart from all the rest. Think about all areas of your business: distributors, suppliers, billing methods and customer interfaces.
Pursue a business that is centred on excellence and reap the rewards.
Ask us how we can help you initiate an excellence focused approach to doing business.