•   Cathedral Village, 22/115 Wickham St, Fortitude Valley QLD 4006
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  •   Cathedral Village, 22/115 Wickham St, Fortitude Valley QLD 4006
  •   Email Us
Responsive – Approachable – Proactive

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Prudent Partners
Tap Employee Potential With 5 Core Principles “No matter how brilliant your mind or strategy, if you’re playing a solo game, you’ll always lose out to a team.” – Reid Hoffman, Co-founder of LinkedIn   Employees can make or break your business. But it is up to you to ensure that they are given the […]
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Pursuing Excellence In Your Small Business Achieving and managing excellence throughout your business can take years. You and your team have to embrace the idea and make it a part of your business and your personal value system. Here are some tips to get you started in your pursuit of excellence.   Commitment Let your […]
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MANAGING CASHFLOW Even profitable businesses can go broke! The sooner you learn that when you’re out of cash, you’re out of business, the better your chances for survival will be. You need cash available to pay your bills or loans. If your customers don’t pay you for 30, 60 or 90 days, you have a […]
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Providing your team with the right tools and support is vital in ensuring job satisfaction, and in turn, productivity and customer satisfaction. Consider the following questions regarding your business’s tools and support systems: Does it have the systems in place that enable it to succeed? What are the barriers? What are the common complaints you […]
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Many businesses understand the need for training front-line workers to be polite, empathetic, and knowledgeable. But great front-line service is simply not enough. Everyone in the business is responsible for delivering the results the customer wants. As a manager, you have the power and responsibility to strengthen the first link in the Service Profit Chain: […]
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SWOT as most would know, is an acronym for strengths, weaknesses, opportunities and threats. Doing a SWOT analysis for your business gives you a snapshot of where the business is now in terms of its ability to succeed and helps you develop a strategy for its future. Strengths and Weaknesses are the internal factors of […]
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Customers buy differences they perceive, and they buy value. Value can be defined as the benefits a customer receives divided by price they pay. To increase value, you’ve got one of 2 strategies—decrease the price (so that perceived value exceeds price), or increase the benefits (perceived or actual). We know that the former is an […]
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There once was a man who was very excited. His brand new large-screen OLED TV had arrived the week before a big football game broadcast and he was busily preparing for the big day. On the eve of the game, the TV just stopped working. A complete blank. He immediately ran to the store he […]
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McDonald’s would have to be the most famous business in the world for its cross-selling techniques, and it nets millions. Before you say “Well, it would never work with my customers!” consider these ideas for making cross-selling work for you. With your team, write a list of all of your products and services. Now look […]
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A number of things happen when you systemise processes in your business. You don’t have to do the process. Others less skilled than you can now do it. You establish a “way we do things here”. The more formal side to this occurs when you document the way you do things— in other words, when […]
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