Tap Employee Potential With 5 Core Principles “No matter how brilliant your mind or strategy, if you’re playing a solo game, you’ll always lose out to a team.” – Reid Hoffman, Co-founder of LinkedIn   Employees can make or break your business. But it is up to you to ensure that they are given the...Read More

Providing your team with the right tools and support is vital in ensuring job satisfaction, and in turn, productivity and customer satisfaction. Consider the following questions regarding your business’s tools and support systems: Does it have the systems in place that enable it to succeed? What are the barriers? What are the common complaints you...Read More

Many businesses understand the need for training front-line workers to be polite, empathetic, and knowledgeable. But great front-line service is simply not enough. Everyone in the business is responsible for delivering the results the customer wants. As a manager, you have the power and responsibility to strengthen the first link in the Service Profit Chain:...Read More